Support
Questions, feedback, or something not working right? Here's how to reach us.
Frequently asked questions
Is my progress saved if I switch phones?
Preferences are stored locally, and sentence navigation history lasts for your study session. Verble does not currently provide cloud sync. Your device's backup service may restore local preferences according to your backup settings.
How do I restore a purchase?
If access is locked, open Settings and choose "Restore purchases" below Explore Pro, or use Restore on the subscription screen. Use the Apple or Google store account used for the original purchase. Restoring a purchase restores eligible subscription access, not your study history. If all verbs are already unlocked, your access has already been recognised.
How do I cancel my subscription?
Subscriptions are billed and managed through the App Store or Google Play, not by us directly. On iOS: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions.
I found a mistake in a sentence or translation.
Email us the sentence or card number and what looks wrong, and we'll investigate. Sentences, translations and explanations can contain errors.
Does Verble work offline, and how do I get corrections?
The learning library is included in the app. Settings → Library shows the update status and lets you check for corrections. Downloads need an internet connection, and a verified update becomes active the next time you open the app. Offline speech depends on having a suitable Portuguese voice installed on your device. Purchases and restoring access also need the relevant online store services.
Does deleting the app cancel my subscription?
No. Cancel through the App Store or Google Play. Reinstalling may reset local preferences and onboarding; it does not create a new entitlement to a store trial. The free starter sentences are a fixed selection, not a new random allowance on every installation.
How do I ask about my data or request deletion?
Library updates do not create or require a download account. For privacy or deletion requests, email us with "Verble privacy request" in the subject. Tell us which platform you use and what you want removed.
We may need further information to locate the relevant subscription or other provider record. Do not send passwords, authentication tokens or full payment-card details. Uninstalling does not automatically erase store, RevenueCat, historical analytics, support records or provider logs, and does not cancel subscription billing. See the Privacy Policy for details.
Can I request a verb or topic to be added?
Yes — email us what you'd like to see and we'll take it into account for future content updates.
Can't find what you're looking for? Email us and we'll get back to you.